Residence Reception Desk and Mailroom

The residence mailroom is situated on the first floor of Teraanga Commons (formally known as Residence Commons), just outside the tunnel entrance.

Please note that it may take up to 48 business hours for mail to be processed into a locker or the mailroom after courier drop off.

Unfortunately, due to the high volume of parcels received daily, we are unable to hold mail for students who are not currently living in residence.

Mail will remain in the lockers for 48 hours. If not picked up within this timeframe, the item will be moved to the mailroom, where it will be held for an additional 5 business days. After that period, unclaimed mail will be returned to the sender.

Mail is held in the mailroom for 5 business days. If not collected within this period, it will be returned to the sender.

RTS stands for “Return to Sender”. Mail is returned to the sender if it is not picked up after 5 business days in the mailroom or if the recipient’s name does not match the information in our system. To avoid this, please ensure that all parcels are addressed correctly with your full name and update your address when you are no longer in residence.

There are two common reasons for mail being returned:

1. The name on the parcel did not match the information in our system
2. The parcel was not picked up within 5 business days after being moved from the lockers to the mailroom.

Yes, food meal boxes (e.g., Chefs Plate, Hello Fresh, Factor, etc.) will be left at the Residence Desk. You will receive an email to your cmail account when your package is ready for pickup.

You can authorize someone to pickup your mail on your behalf. Please email resdesk@carleton.ca with the details of your package (e.g., the sender, tracking number), the full name of the person picking it up, and the expected pickup date. Please note that the 5-day hold period still applies. After 5 days the package will be returned to sender.

Outgoing mail must be taken to a Canada Post location or a courier depot, as the mailroom does not process outgoing mail.

Unfortunately, the mailroom cannot process outgoing mail. If you are unable to arrange for someone to pickup the item on your behalf, it will be returned to the sender.

For additional inquiries, please email resdesk@carleton.ca. Ensure you use your Carleton cmail account and include your full name, student number, and the reason for your email. Alternatively, you can call 613-520-5609.