Resources
Residence Fellows
Residence Fellows are student staff members trained to foster safe and inclusive environments. Each floor has one to two Residence Fellow(s).
If you are experiencing a situation that makes you feel uncomfortable or unsafe, your Residence Fellow is available to you. They will connect with a network of professional supports to help address the issue in a confidential manner.
Reception Desk
Services
- Key and Campus Card access
- Lockout assistance
- Residence mail processing
- Campus Card top ups
- Cart sign out/item sign out for residence students
- Transit information
- Event information
- Directions
- General inquiries: Campus and Ottawa
- Lost and found
- Fenn Lounge music booth approval
- Bookable spaces in residence
Hours
During the academic year (fall/winter), the Teraanga Reception Desk is open 24/7. The Rideau Reception Desk is open 8 a.m. to 11 p.m. on weekdays, and closed on weekends and holidays. Please note that operation hours are subject to change throughout the year.
Operation hours will be reduced during Fall Reading Week, Winter Holiday Closure, and Winter Reading Week. Please visit this page for confirmed hours closer to these time periods for up-to-date hours.
Fall Reading Week Hours
Teraanga Reception Desk:
Sunday, October 19 – closing at 11 p.m.
Monday, October 20 to Friday, October 24 – operating 7 a.m. to 11 p.m. daily
Saturday, October 25 – open at 7 a.m. and 24/7 service resumes
Rideau Reception Desk:
Monday, October 20 to Friday, October 24 – operating 8:30 a.m. to 4:30 p.m. daily
Teraanga Award for Black Students
On the recommendation of the Executive Director of Housing and Residence Life Services, this bursary is awarded annually to a Black (including, but not limited to: African, African-American, Afro-Brazilian, Afro-Canadian, and Afro-Caribbean) undergraduate student at Carleton University who demonstrates financial need.
Eligible students must be entering or continuing any program of study and residing in a Carleton University residence during 2025-26. The recipient showing a strong dedication to the residence community will receive $1,000. This bursary was endowed in 2023 by the Department of Housing and Residence Life Services. An application is required. Send your complete application by September 30, 2025 to teraangaaward@cunet.carleton.ca. View the application form for full details.