Resources
Residence Fellows
Residence Fellows are student staff members trained to foster safe and inclusive environments. Each floor has one to two Residence Fellow(s).
If you are experiencing a situation that makes you feel uncomfortable or unsafe, your Residence Fellow is available to you. They will connect with a network of professional supports to help address the issue in a confidential manner.
Reception Desk
Services
- Key and Campus Card access
- Lockout assistance
- Residence mail processing
- Campus Card top ups
- Cart sign out/item sign out for residence students
- Transit information
- Event information
- Directions
- General inquiries: Campus and Ottawa
- Lost and found
- Fenn Lounge music booth approval
- Bookable spaces in residence
Hours
During the summer, the Teraanga Reception Desk is open as outlined below, and the Rideau Reception Desk is closed.
- Starting Tuesday, May 20: Open 7 a.m. to 11 p.m. seven days a week
- Sunday, August 10: Closed
- Monday, August 11 to Friday August 15: 8:30 a.m. to 4:30 p.m.
- Saturday, August 16 and Sunday, August 17: Closed
- Monday, August 18 to Friday, August 22: 8:30 a.m. to 4:30 p.m.
- Saturday, August 23: Closed
- Sunday, August 24 to Tuesday, August 26: 8:30 a.m. to 4:30 p.m.
- Wednesday, August 27: 7 a.m. to 11 p.m.
- Starting Thursday, August 28: Open 24/7 starting at 7 a.m.
During the academic year, the Teraanga Reception Desk is open 24/7. The Rideau House Desk hours are to be confirmed.
Please note that during the Fall Break, operation hours will be reduced. Please visit this page for confirmed hours closer to the Fall Break.
Teraanga Award for Black Students
On the recommendation of the Executive Director of Housing and Residence Life Services, this bursary is awarded annually to a Black (including, but not limited to: African, African-American, Afro-Brazilian, Afro-Canadian, and Afro-Caribbean) undergraduate student at Carleton University who demonstrates financial need.
Eligible students must be entering or continuing any program of study and residing in a Carleton University residence during 2025-26. The recipient showing a strong dedication to the residence community will receive $1,000. This bursary was endowed in 2023 by the Department of Housing and Residence Life Services. An application is required. Send your complete application by September 30, 2025 to teraangaaward@cunet.carleton.ca. View the application form for full details.