Amenities

Located in Rideau House

Bike Storage

Located on the tunnel level of Rideau House, the Bike Storage Room is available for residence students who wish to store their bike and/or sports equipment.

To request access, submit the Bike Storage Request Form through the Housing Portal.

Please note that storage is offered on a first-come, first-served basis until capacity is reached. If you have any questions, please reach out to the Residence Reception Desks.

Mail Services

Current residence students can have mail delivered using this mailing address:
Full name including middle name (i.e. Jaime Taylor Smith)
Carleton University Residence
1233 Colonel By Drive
Ottawa, ON, K1S 5B7

Mailroom Hours

Academic Year Hours of Operation:

Sundays: Closed
Mondays: 8:30 a.m. to 8 p.m.
Tuesdays: 8:30 a.m. to 8 p.m.
Wednesdays: 8:30 a.m. to 8 p.m.
Thursdays: 8:30 a.m. to 8 p.m.
Fridays: 8:30 a.m. to 4:30 p.m.
Saturdays: Closed

Summer Hours of Operation:

Please be aware that as of Monday, Apr. 27, the Residence Mailroom will be closed for the summer. The Mail Kiosks will continue to be available for picking up processed mail. Please visit the Teraanga Reception Desk for any additional support.

Packages

Although you may receive confirmation from your courier that your package has been delivered to the Residence Mailroom, it may take up to two business days for processing. You will receive an email from Residence Mail Services to your cmail once your package is ready for collection.

Mailroom Questions

Please review our Frequently Asked Questions

If you have any other questions about the mailroom, please email the Residence Reception Desks.

Unclaimed Mail Policy

Students can receive mail to the Residence Mailroom during the time in which they live in residence. Students are responsible for picking up mail before the expiration period. Once mail has been processed, students have 48 hours to pick up their mail from the Kiosks. If mail has not been picked up within that time, it will be removed from the lockers and moved into the mailroom where it will be held for an additional 3 business days. Please note that larger packages that cannot fit into the lockers will be processed directly into the mailroom.

Please note: Any mail that is not claimed or picked up after this time will be returned to sender. If return to sender is not possible, items will be donated to a local charity or disposed of if donation is not possible. For any mail received for students not currently living in residence, mail will immediately be returned to sender or donated to a local charity if return to sender is not possible. The University is not responsible for any lost or unclaimed mail.

Available in all buildings

Laundry Rooms

Every residence building has a laundry room with front-loading washer and dryers. Front-loading machines typically require high efficiency laundry detergent. Each laundry room has instructions for operating the machines and basic laundry steps.

Charges

The charges are $2.15 per load to wash and $1.85 per load to dry, payable by Campus Card.