If you have a non-emergency maintenance issue in your residence room you can use our online work order system to report your concern.

Step 1: Login to the Housing Portal
Step 2: Select “Work Orders” along the top bar.
Step 3: Select “New Job” to create a new work order.
Step 4: Fill out all of the information in the form. Note: for work orders in a public space, please select “Public Spaces” in the Category drop-down.
Step 5: Click “Submit Work Order”.

Step 1: Login to the Housing Portal
Step 2: Select “Work Orders” along the top bar.
Step 3: Click on the work order from the list to review the Job Status (Assigned, In Progress, Awaiting Materials/Parts, Work/Repair Completed, or Closed).

Residence Maintenance Room Inspections allow staff to better plan for routine preventative maintenance and alert the Department of Housing and Residence Life Services to any health and safety issues related to the cleanliness. If common areas of residence rooms and/or suites are found to have significant cleanliness issues, students will receive a written notice and will be afforded a week to address the issue(s). If, after a week’s time, the student fail to fix the concerns, maintenance staff will address the issue(s) and charges will apply. Any major damage to residence rooms and/or suites will be addressed on a case-by-case basis. Maintenance room inspections occur in the middle of the Fall term and again in the middle of the Winter term.

If you suspect Bed Bugs in your room, please contact a staff member as soon as possible.

Carleton University and the Department of Housing and Residence Life Services are not responsible for loss or damage to property owned by students or others, regardless of the cause. Students living in residence should ensure that personal belongings are covered by their own insurance policy.

For computing / networking issues, please contact the Information Technology Service (ITS) Desk at (613) 520-3700 or email its.service.desk@carleton.ca.

Facilities Management and Planning would like to remind members of the campus community to avoid opening windows and to ensure that exterior building doors are properly closed. This will help prevent pipes from freezing and other damage from occurring.