Email sent Monday, March 16, 2020

COVID-19 – Departure from Residence and Refunds

Dear Residents,

As indicated in a recent email, residents who move out by 4 pm on March 22 will refunded residence and meal plan costs on a pro-rated basis. Please refer to the check-list on our website below for further details on moving out. If you have a Coldex fridge, please ensure it is left clean, empty and unplugged. Coldex will be picking up fridges at a later date.


  1.  All belongings must be removed from your room/pod/suite
  2.  The above spaces must be left in a clean condition
  3.  Your keys/access card brought to the Residence Desk for final clearance. Renfrew residents must present to the Residence Desk to confirm they are moving out.

You are not considered to have moved out and receive a refund if you fail to complete any of the above steps. Students who have already moved out and taken their keys/keycards with them should email to let us know and send them through the mail using an expedited delivery service.  If you have already emailed us, there is no need to do so again.


The amount of credit is based on your room type and meal plan. The amounts credited to your student account for room and board are based on the pro-rated fee schedule from March 22 to April 26 and are as follows:

Double Traditional Room:  $   899.69

Single Traditional Room:   $1,083.11

Double Suite Room:          $1,096.29

Single Suite Room:            $1,285.02

Meal Plan AA/AA+:            $   773.10

Reduced Plan:                   $   499.52


Credits will be applied to your student account by March 31, 2020. Once applied, and if your account is in a credit position, you can request a refund through Carleton Central. We wish to be clear: if you currently owe money on your student account, the residence credits will simply offset those charges. You may not be in a position to receive a refund if this is the case.

The Business Office encourages students to select the email transfer as their payment option, as getting a cheque may take longer, or become problematic in the future given the actions the University is taking in only essential services operating.

While we recognize that some of our residents are not in a position to be able to move out, all others are strongly requested to do so. The city of Ottawa and beyond continues to introduce new measures each day including the shutting down of services/businesses to keep community transmission of the virus low for the safety of everyone.


Laura Storey
Director, Housing and Residence Life Services

Moving Out – April 2020

You won’t know where the time went…

Blink and you’ll miss it! The year will be over before you know it, and as a Residence student you will have a check-out procedure to complete before your summer can officially begin!  All students are required to vacate your room no later than midnight the day following your final exam.  Students with no take homes/exams are required to vacate their residence room by 12:00 am midnight on April 12th, 2020.  You will receive an email containing specific move out information. Check out procedures will be posted on all floors.

Checking Out

Remember that residents sharing a double room, bathroom and a suite are equally responsible for the condition and furnishings of these areas.

Following is a check-list which will help you to prepare for moving out:

Room Inspectors will check bedrooms, suite areas and bathrooms for the following.

  • All garbage has been removed.
  • All furniture is in place and is in good repair.
  • Carpet has been vacuumed.
  • All posters, tape, or markings have been removed from walls, windows and ceilings.
  • Waste and recycle containers emptied and wiped clean.
  • Desk and vanity top wiped clean.
  • All drawers and cupboards empty and wiped clean.
  • Bathroom floor, bathtub, shower, sink and toilet all clean.
  • Kitchen and appliances in Leeds, Frontenac and Prescott cleared and cleaned.

If the above check-list is not met and/or failure to leave your room in a clean condition may result in a minimum charge of $100 charged to your Student Account.  

Express Check Out

Students are to use Express Check Out for moving out of residence.  Express Check Out envelopes will be available at the Residence Commons Reception Desk. Complete the form and place your room keys/swipe card inside the envelope and leave it at the Residence Commons Reception Desk, .  Failure to return the keys you previously signed for, will result in a $100 charge for each lock including room and/or suite doors, $10 for floor storage keys and $20 for access cards.  The room will be inspected after departure.  Please be sure to lock your door prior to returning your envelope.

Student are encouraged to bring their own handcarts as we will not have any available for use.

Return of Coldex Fridges

You will be contacted in early April by Coldex with full instructions for  returning your Coldex fridge.  Students will be required to leave their fridge in their room when departing.  Fridges will be collected after April 24th.  It is mandatory your fridge is left, clean, dry and defrosted. If you have not received an email by early April or have any questions please contact Coldex directly at by clicking here.


The following is a list of providers of storage facilities, which are available in the Ottawa area. Carleton University has not evaluated these services nor does it endorse them in any manner. Students use these services at their own risk and the University does not accept any responsibility or liability for loss or damage to property arising out of the use of any storage facility.

Store your Dorm – 1-416-953-0035


ALL students must check out of Residence no later than 12:00 pm noon, April 26th, 2020.

Students who fail to abide by the check-out procedures may be subject to an improper check out penalty fee that would be charged to the Student Account.

Please note the last night of Residence is April 25th. All students must check out of Residence no later than 12:00 pm, noon, April 26th, 2020.  We are not able to assist students looking to extend their stay to accommodate a lease beginning after April 26th, 2020.

For those students who do not comply with the outlined procedure of prior approval, additional penalties/sanctions may be applied.