Emergency Maintenance Issue

If you’re experiencing an emergency maintenance issues in residence please phone the Residence Reception Desk immediately at 613-520-5609 and the appropriate staff will be dispatched to your room to assess the concern.

Emergency issues are considered to be:

  • Issues that affect the living of residents in the room, floor or building;
  • Issues that will cause further damage or loss to the student or University property;
  • Issues that will significantly disrupt activity within the residence building(s).

Non-emergency Maintenance Issue

If you have a non-emergency maintenance issue in your residence room, you can use our online work order system to report your concern. Each resident has access to the Work Order form through eRezLife. A work order must be completed for any repair or concern in your room, suite or bathroom. We encourage forms to be submitted for other areas (such as hallways and lounges) to

Instructions to submit a Work Order

Click here to login into eRezLife

On the left click on “Forms”

Clock on “Work Order”

Fill out all of the information in the form

Attach Pictures (<32MB) of your concern if possible

Click Submit Work Order

Instructions to view the status of a Work Order

Click here to login into eRezLife

Click on “Forms”

Click on “My Forms”

You should now be able to see at the top “Watching” and “Closed”

If you click on “Watching”, you can see the progress of Work Orders that have been submitted but are incomplete.

If you click on “Closed”, you can review Word Orders that have been submitted and are complete.

What are residence maintenance room inspections?

Residence Maintenance Room Inspections allow staff to better plan for routine preventative maintenance and alert the Department of Housing and Residence Life Services to any health and safety issues related to the cleanliness. If common areas of residence rooms and/or suites are found to have significant cleanliness issues, students will receive a written notice and will be afforded a week to address the issue(s). If, after a week’s time, the student chooses not to fix the concerns, maintenance staff will address the issue(s) and charges will apply. Any major damage to residence rooms and/or suites will be addressed on a case-by-case basis. Maintenance room inspections occur in the middle of the Fall term and again in the middle of the Winter term.

What if I suspect Bed Bugs in my room?

If you suspect Bed Bugs in your room, please contact a team member as soon as possible.

Damage to Personal Property

Carleton University and the Department of Housing and Residence Life Services are not responsible for loss or damage to property owned by students or others, regardless of the cause.  Students living in residence should ensure that personal belongings are covered by their own insurance policy.  Please take a moment and click here to review the message from our Manager of Risk and Safety, Mr. Tony Lackey.

Computing/Network Issues

For computing / networking issues, please contact the Information Technology Service (ITS) Desk: 613-520-3700 or click here to email.

During Extreme Cold Weather

Facilities Management and Planning would like to remind members of the campus community to avoid opening windows and to ensure that exterior building doors are properly closed. This will assist in preventing pipes from freezing and other damage from occurring.